Participant Questions:
PHONE: (800) 225-8764
8:00 am to 6:00 pm Alaska Time
Monday – Friday
EMAIL:
MedicaidHelpOptumAK@Optum.com
Provider Questions:
PHONE: (800) 225-8764
FAX: (844) 881-0959
EMAIL: akmedicaid@optum.com
Optum Case Management/Peer Support Referral
EMAIL: MedicaidHelpOptumAK@Optum.com
(Do not include PHI)
Optum Free Emotional Support Line:
(866) 342-6892
Optum Substance Use Treatment Helpline:
(855) 780-5955
National Suicide Prevention Hotline:
(800) 273-TALK (8255)
Stay informed on COVID-19
Check the CDC website for COVID-19 updates at cdc.gov/coronavirus/2019-ncov
Check the DOH website for COVID-19 updates at coronavirus.alaska.gov
Check the current Telehealth guidance at https://content.govdelivery.com/accounts/AKDHSS/bulletins/2825545
Check the COVID-19 Mental Health Resource Hub to help individuals and providers address their mental health needs at https://psychhub.com/covid-19/
OPTUM ALASKA
One person, one family, one community at a time. Every individual and every family has a unique road to wellness, health, and hope. Every community has its own ways to support and assist the people who live there.
Optum manages outpatient behavioral health benefits for Alaska Medicaid participants. It is our commitment to help transform Alaska’s behavioral health outpatient system by focusing on helping people reach recovery in their own health journey.
By working collaboratively with the State of Alaska to implement the goals set forth by the State and to deliver quality, efficient and effective changes, we will achieve better outcomes for Alaskans and transform the behavioral health system.
Optum Nondiscrimination Notice and Language Services, see here.
You have the right to get help and information in your language at no cost. To request an interpreter, call (800) 225-8764.
español (Spanish); 如果您說中文 (Chinese); 한국어 (Korean); hrvatski (Croatian); Việt (Vietnamese); العربية (Arabic); Deutsch (German); Tagalog (Tagalog); русском (Russian); français (French); 日本語(Japanese);românește (Romanian); (Farsi) فارسی; українською мовою (Ukrainian); Kreyòl ayisyen (Haitian Creole); हिंदी (Hindi); português (Portuguese); Ikirundi (Bantu-Kirundi); नेपाली (Nepali)